Job Description

Job Description

Job Summary

We are seeking an experienced Program Manager to lead the launch and growth of a new mobile application and loyalty programs for a retail and bakery brand. This role focuses on driving customer engagement, retention, and frequency through data-driven digital initiatives.

The Program Manager will work closely with marketing, analytics, and technical teams, including coordination with an overseas HQ development team, to ensure successful execution of app-related programs.

Requirements

Key Responsibilities

• Lead end-to-end execution of a new mobile app launch and post-launch optimization
• Define success metrics, project plans, milestones, and timelines
• Manage cross-functional teams (analytics, technical, marketing) to meet program goals
• Drive loyalty and growth strategies focused on customer experience, retention, and acquisition
• Analyze app performance and customer data to recommend improvements
• Manage program roadmap, backlog, and prioritization of new features
• Serve as the main point of contact for program status updates and stakeholder communication
• Collaborate with U.S. teams and overseas development partners to align business and technical requirements

Qualifications

• Bachelor’s degree required
• 8+ years of experience in digital program management or loyalty/digital initiatives
• Experience in retail, QSR, or franchise brands strongly preferred
• Strong project and people management experience
• Solid understanding of digital platforms, infrastructure, and data systems
• Proficiency in analytics tools and languages (SQL required; Python/R/SAS a plus)
• Advanced Excel, PowerPoint, and reporting skills
• Bilingual in Korean and English required

Benefits

Benefits

• 100% Company-Paid Medical, Dental, Vision, and Life Insurance (from Day 1)
• 401(k) with 5% company match (no vesting period)
• Short- and Long-Term Disability (short-term 100% covered)
• Free onsite lunch or daily lunch allowance
• Monthly gym and cellphone reimbursement
• Generous PTO, paid holidays, and paid family leave
• Paid maternity and caregiver leave
• Employee discounts and club activities

Source ⇲
globalcareershub.com