Overview Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
Position Concierge Advocate-Bilingual Required (Cantonese or Mandarin)
Responsibilities Serve as a direct point of contact for members’ questions and concerns; handle member calls and make proactive outbound calls as needed.
Act as a liaison between the member and SCAN’s internal and external stakeholders, advocating for and representing the member to resolve issues.
Front line contact center agent responsible for answering inbound calls and supporting a specific group of members as part of a team.
Ensure member issues are addressed across the SCAN value chain with timely and effective resolution.
Drive SCAN’s Concierge customer service philosophy to resolve healthcare administrative issues and questions promptly.
Assist team leads, Concierge, and Associate Concierge in managing membership as a book of business.
Resolve member questions via inbound calls; perform follow-up on pending issues and conduct proactive outreach.
Research issues, coordinate hand-offs among team members, and collaborate with internal and external stakeholders.
Support the Concierge in maintaining stakeholder relationships and identifying issues/trends to provide feedback.
Document interactions to update member records and track issue resolution; participate in team huddles and member calling projects as assigned.
Follow applicable Federal and State regulatory requirements and HIPAA guidelines.
Support the achievement of SCAN’s Vision and Goals and perform other duties as assigned.
Qualifications 1-2+ years of call center, customer service, concierge, or hospitality experience required.
Experience in healthcare, insurance, or medical group preferred.
Demonstrated critical thinking and problem-solving skills to identify the heart of member issues.
Ability to handle large call volumes while delivering excellent customer service; time management and prioritization skills.
Strong interpersonal and organizational skills; excellent written and verbal communication abilities.
Ability to listen, talk, and type simultaneously; maintain a calm demeanor in high-pressure situations.
Commitment to confidentiality and willingness to work a flexible schedule, including potential second shift (6am – 8pm) PST.
Ability to build trust and credibility with partners through honest and coordinated communication.
What’s in it for you Base hourly rate: $20.00-$23.00
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO); Eleven paid holidays per year, plus 1 floating holiday
Excellent 401(k) Retirement Saving Plan with employer match
Tuition reimbursement; employee recognition program
Work-life balance; opportunity to make a difference to members and the community daily
Equal Employment Opportunity SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.
A background check is required. The contractor will not discharge or discriminate against employees or applicants for discussing pay or disclosing their own pay, except as permitted by law. 41 CFR 60-1.35(c)
Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of meeting seniors’ needs and invites you to explore career opportunities.

#J-18808-Ljbffr

Source ⇲
globalcareershub.com