Job Description

Job Description

Call Center Agent (Mandarin Fluency)

W2 Contract

Onsite, Los Angeles, CA 90017

$18-23/hr

 

Summary:

Be the voice of our bank and make a meaningful impact on every customer interaction. As a Call Center Agent, you’ll provide high-quality support, resolve customer inquiries, and help build lasting relationships that strengthen customer loyalty and trust in our brand.

 

What You’ll Do

Customer Support & Engagement (100%)

• Serve as the first point of contact for customers via phone and email, delivering prompt, friendly, and effective support
• Resolve customer inquiries and issues with professionalism and empathy
• Provide basic technical assistance when needed, ensuring a smooth customer experience
• Meet and exceed performance goals, including call volume, handling time, and customer satisfaction scores

 

Communication & Service Excellence

• Use provided tools, scripts, and your product knowledge to guide conversations and deliver accurate information
• Build rapport with customers while identifying opportunities to enhance their experience

 

Documentation & Systems

• Accurately document customer interactions and maintain up-to-date records in the CRM system
• Ensure all customer information is handled with care and attention to detail

 

Additional Responsibilities

• Complete all required training, including Bank Secrecy Act (BSA) and regulatory compliance, in a timely manner
• Adhere to all bank policies, procedures, and regulatory requirements
• Support team and departmental initiatives as needed

 

What We’re Looking For

Experience & Skills

• 3+ years of experience in a customer-facing role (call center or retail environment preferred)
• Strong problem-solving skills with the ability to think critically and make sound decisions
• Excellent customer service skills and professional phone presence
• Clear and effective written and verbal communication skills
• Strong attention to detail and organizational skills
• Comfortable using technology, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and CRM systems
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Self-motivated with the ability to work independently and collaboratively
• Fluency in Mandarin required

 

Personal Attributes

• Adaptable and quick to learn new systems and processes
• Customer-focused with a strong sense of ownership and accountability
• Positive attitude and team-oriented mindset

 

Work Environment & Physical Requirements

• Primarily office-based role with extended periods of sitting and computer use
• Occasional standing, walking, and lifting of materials up to 30 lbs

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Source ⇲
globalcareershub.com