Job Description

Job Description

Salary: $24-$28/hr. DOE

About Us

One Heart Behavioral Health is a growing outpatient mental health clinic providing therapy, psychiatric services, and community-based support across the San Fernando Valley and statewide via telehealth. We are committed to providing accessible, high-quality care with a strong focus on structure, compliance, and patient experience.

Position Overview

We are seeking a highly organized and detail-oriented Operations Coordinator to support the back-end operations of our clinic. This role is critical in ensuring that our systems, documentation, and workflows remain clean, compliant, and efficient.

This is not a front desk or scheduling role, this position focuses on internal operations, documentation management, and quality control.

Key Responsibilities

Operational & Administrative Support

• Maintain and manage internal trackers (field visits, referrals, supervision logs)
• Ensure all services are properly documented and aligned with clinic processes
• Support implementation and organization of internal SOPs and policies

Authorizations & Insurance Coordination

• Submit and track authorizations as needed
• Follow up on pending approvals
• Ensure proper documentation is in place for services rendered

Documentation & File Management

• Organize and maintain digital and physical client records
• Support cleanup and structure of medical records
• Ensure documentation is complete, accurate, and audit-ready

File Audits & Compliance Support

• Conduct routine chart audits to ensure documentation meets standards
• Identify missing or incomplete items and follow up with staff
• Support clinical and administrative compliance efforts

Process & Workflow Support

• Assist in maintaining structured workflows across the clinic
• Help ensure staff are following established processes
• Flag inefficiencies or gaps for leadership review

Qualifications

• Experience in a behavioral health, medical, or healthcare setting (required)
• Strong understanding of insurance processes, including authorizations
• Experience with chart audits, documentation review, or compliance support
• Highly organized with strong attention to detail
• Ability to work independently and take ownership of tasks
• Comfortable working in a fast-paced, evolving environment

Ideal Candidate

• Proactive and solution-oriented
• Detail-focused and process-driven
• Calm under pressure and able to prioritize tasks
• Strong follow-through and accountability
• Understands the importance of compliance and structure in a clinical setting

Schedule & Compensation

• Part-time to start, with opportunity for growth into full-time
• Compensation based on experience

How to Apply

Please submit your resume along with a brief note describing your experience with authorizations, documentation, and file audits.

One Heart Behavioral Health is an equal opportunity employer committed to creating a supportive and inclusive environment for both staff and clients.

Source ⇲
globalcareershub.com