Location

Los Angeles, CA

Onsite Flexibility

Onsite

Contract Details

• Position Type: Contract
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This position handles all Work Comp scheduling for patients, including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances. The coordinator ensures all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for the procedure. This role serves as a primary point of contact for the patient and acts as a liaison with the physician, patient, and other departments, both internal and external, providing resource and support to patients before, during, and after surgery.

Key Responsibilities

• Handle all Work Comp scheduling for patients, including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances for the patient
• Ensure all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for the procedure
• Review with the patient the risks and benefits of surgery/procedure per the doctor's orders, and enlist the patient in the appropriate education classes before the surgery as directed by the Physician
• Serve as a primary point of contact for the patient, and act as a liaison with the physician, patient and other departments, both internal and external; serve as a resource and support to the patients before, during, and after surgery
• Ensure that all arrangements have been made for each surgical procedure, including obtaining necessary special equipment requested by the physician for specific procedures
• Serve as a resource (pre, post, and during surgery) and support the patients by responding to patient inquiries and complaints; if needed, provide service recovery and/or escalate issues to the supervisor when necessary
• Provide direct concierge coordination between office and patient designee
• Manage physician referral work queues by completing referrals
• Handle physician correspondence, forms and requests for authorizations, and the physician's calendar and other transcription needs as required
• Prepare charts and review/perform/update demographics and insurance information
• Work with the billing team to provide information for requested audits and ensure that the appropriate surgical reports and charges are sent to the billing department
• Collaborate with workers comp adjusters and case managers on worker's comp requests for authorizations and follow up to ensure completion of authorization and documentation
• Provide clinical or administrative support based on operational needs

Education Requirements

• High School Diploma (HSD) or GED

Required Experience

• 2 years of experience with Workers' Comp claims
• Experience with Epic EMR
• * Work Comp experience required *

Nice-to-Have Experience

• Previous experience as PSR or MA
• Orthopedics setting preferred

Required Skills

• Workers' Compensation claims management
• Epic EMR proficiency
• Insurance verification
• Surgery authorization and clearance processing
• Patient scheduling and coordination
• Pre-operative and post-operative appointment management
• Patient education and communication
• Physician liaison and coordination
• Medical chart preparation and management
• Demographics and insurance information management
• Referral management
• Physician correspondence and calendar management
• Service recovery and conflict resolution
• Billing and audit support coordination

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number

26-03764