POSITION TITLE : Phone Operator DEPARTMENT: Reception REPORTS TO: Reception Supervisor POSITION OVERVIEW: The telephone operator is responsible for answering multi-line telephone, triaging calls, taking messages, and scheduling appointments. The telephone operator serves as a liaison between caller and medical support staff. DUTIES/RESPONSIBILITIES: 1. Answer telephones by greeting in a courteous and timely manner for proper transfer re-routes telephone calls. 2.

Answer telephones by identifyin… ...

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