Westmont Hospitality Group – General Manager – Embassy Suites Cleveland Rockside

Westmont Hospitality Group is actively seeking to hire a very strong, exceptionally knowledgeable, energetic and experienced General Manager to join the phenomenal executive team for our 271-room Embassy Suites Cleveland Rockside.

The General Manager is responsible for the entire operation and sales efforts of the hotel. Effectively directs and coordinates staff, activities and available resources in order to accomplish hotel objectives and goals, and is responsible for leading the hotel team, ensuring guest satisfaction and upkeep of the asset.

Job Requirements

The ideal candidate will have 4-6 years of hands‑on leadership General Manager experience in a full-service environment with strong sales and revenue management background, food & beverage experience, excellent leadership skills including strategic thinking, communication, training, team building and mentoring. Complete understanding of financial statements, budgeting and forecasting. Past experience should demonstrate ability to exceed guest expectations, develop and execute revenue strategies, and manage costs in order to meet and exceed financial goals.

Duties and Responsibilities

Effectively managing and overseeing all aspects of the hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team‑building and staff development.

Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management.

Develop, prepare, execute and achieve financial goals.

Manage all sources of revenue. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Responsible for the development and execution of business plans, including sales & marketing plans.

Actively involved with food & beverage operations.

Participate in sales activities, including sales calls, greeting clients, site inspections/tours. Maintain fair market share.

Build and maintain rapport with associates and clients. Ensure 100% Guest satisfaction and strong employee engagement.

Represent the hotel in appropriate hotel, tourism and business associations.

Participate in community affairs and maintain positive public image for the hotel.

Implement, maintain and promote all Westmont policies & procedures.

Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget.

Oversee day-to-day operations.

Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel. Control purchases and inventories.

Recruit, supervise and evaluate direct reports.

Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.

Pledge to a dedication of obtaining the highest quality of guest and customer service.

Benefits

Medical Insurance Coverage – for you and your family, Mental Health Resources

Paid Time Off, Matching 401(k)

Discounted hotel rooms and food & beverage rates to employees at our sister properties in the US.

Career growth and development, Team Member Resource Groups

Recognition and rewards programs, Bonus Program

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Source ⇲
globalcareershub.com